Travel smarter. Travel better.

Obtain your passport easily

Apply for a passport at a participating Nedbank branch

Go to the e-Home Affairs website at https://ehome.dha.gov.za/ehomeaffairsv3 to register your profile, or log in with an existing profile and follow the steps below:

1. Create a new application or continue with a previous one.
2. Complete the online form.
3. Upload the necessary documents.
4. Pay online with Nedbank.
   To pay online, you must have your Nedbank profile number, which you will find by logging in to the Private Wealth app or Online Banking.
   
   On the Private Wealth app, you will find it at the top of the screen under More. On Online Banking, click on your initials at the top right-hand side of the screen. You will also be asked to enter a bank user ID. For Nedbank, it is '1'.
   
   To release the payment, log in to the Private Wealth app or Online Banking, go to Pay, select Government payments, and select the payment you want to complete. The amount and reference details will be prepopulated.
   
   
5. Choose a date and participating Nedbank branch for your physical appointment.
   You must physically go to the selected Nedbank branch on this date to capture your biometrics. Bring your booking confirmation and ID with you. At the branch, your fingerprints will be scanned and a photo will be taken.
   
   These requirements are different for children under 18. Please consult the Department of Home Affairs' website for more information.
   
   
6. Once your passport is ready, you will receive an SMS, and you can collect it from the branch you chose.

Participating Nedbank branches:

• Nedbank Arcadia Pretoria
• Nedbank Lakeview Office Park, Roodepoort Nedbank Sandown
• Nedbank St Georges Mall, Cape Town Nedbank Nelspruit
• Nedbank Durban North

Local airport lounge access

Unlimited access to Bidvest Premier Lounges for you and a guest with DragonPass via the Visa Airport Companion app

When you travel locally or depart from South Africa, you can access Bidvest Premier airport lounges for you and a guest.

Follow these steps to enjoy airport lounge access:

• Download the Visa Airport Companion app from your app store. Register your Private Wealth Visa Infinite debit or credit card details and access will be immediate.
• Use the app to check which lounge is available at the airport you are travelling through and where it is located.
• To enter the lounge and for your guest access, log in to the app, generate a QR code and present it at reception. You do not need wifi to log in to the app or to generate a QR code.
  
  
  

Additional lounges at international terminals

In addition to Bidvest Premier lounges, the following 3 airport lounges are accessible at the international terminals of OR Tambo (Johannesburg) and King Shaka (Durban):

• Mashonzha Lounge (OR Tambo) Shongololo Lounge (OR Tambo) Umphafa Lounge (King Shaka)
• Only 1 lounge guest is allowed per visit.
• Please note that this guest benefit is for the above 3 lounges only. Bidvest lounges do not include a guest benefit.

International lounge visits

Unlimited, free airport lounge access for comfortable travelling through the Visa Airport Companion app.

• Free access to over 1 300 airport lounges for you and a guest.
• No additional card or registration necessary.
• Additional guests are charged at US$32 each.
• To access this benefit, simply register your card on the Visa Airport Companion app.

Follow these steps to enjoy airport lounge access:

• Download the Visa Airport Companion app from your app store. Register your Private Wealth Visa Infinite debit or credit card details and access will be immediate.
• Use the app to check which lounge is available at the airport you are travelling through and where it is located.
• To enter the lounge and for your guest access, log in to the app, generate a QR code and present it at reception. You do not need wifi to log in to the app or to generate a QR code.

Please also note the following:

• If you receive a renewal or replacement card, you will need to update your new card details on the app to get access.
• Secondary cardholders must follow the same process to get access, ie download and register their card on the app.
• If you have more than 1 Visa card in your name, you can add them all onto the app.
• If your lounge visit does not meet your satisfaction, you can log your experience via the app for feedback.
• You can review the terms and conditions on the app.