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The Nedbank Private Wealth Service Suite is available 24 hours a day, seven days a week, and will provide you with the support you need to access and use our range of products and services. Whether you are an existing or potential client, we will put you in touch with the relevant specialist.
Our dedicated helpdesk staff will assist you with any general support and queries:
Available 24/7
Calls within South Africa 0800 111 263
Calls from outside South Africa +27 31 820 5250
Share trading
Regional stockbroking offices
Cape Town
Sandton (Morningside)
Durban
+27 800 111 263
complaintswealthmanagement@nedbank.co.za
If your complaint relates to the financial advice you have received and you are still not satisfied with the outcome, you may lodge a complaint with the FAIS Ombud.
Office of the FAIS Ombud Services Providers for complaints relating to our advice:
+27 (0)12 762 5000
Read more about our Complaints Process.
If you believe our internal escalation process has not provided you with the appropriate resolution, you may lodge a complaint with the relevant Ombud.
Office of the FAIS Ombud Services Providers for complaints relating to our advice:
+27 12 762 5000
Ombudsman for Banking Services:
National Financial Ombud Scheme (NFOSA) in South Africa:
The Ombudsman for Banking, Credit, Long-Term Insurance, and Short-Term Insurance
Phone: 0860 800 900
WhatsApp: +27 66 473 0157
Email: info@nfosa.co.za
Website: https://nfosa.co.za/
Physical Address (Johannesburg): 110 Oxford Rd, Houghton Estate, Johannesburg, Gauteng, 2198
Physical Address (Cape Town): Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700
We are committed to providing excellent client service and your feedback gives us a measure of how well we are doing. If you have positive feedback on any aspect of your experience with us, we would like to hear from you.
+27 800 111 263