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- Pre-departure
- During your trip
- Travel insurance
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Curated getaways
Private Wealth clients have access to curated, world-class travel experiences. Offers are updated regularly, and clients are encouraged to speak to their banker or explore the dedicated travel site for the latest opportunities.
Obtain your passport easily
Apply for a passport at a participating Nedbank branch
Go to the e-Home Affairs website at https://ehome.dha.gov.za/ehomeaffairsv3 to register your profile, or log in with an existing profile and follow the steps below:
- Create or continue an existing application.
- Complete the online form.
- Upload the necessary documents.
- Pay online with Nedbank.
To pay online, you must have your profile number, which you can find by logging in to the Private Wealth app or Online Banking.
On the Private Wealth app, you will find the option at the top of the screen under More.
When using Online Banking, click on your initials at the top right-hand side of the screen. You will be asked to enter a bank user ID. For Nedbank, it is '1'.
To release the payment, log in to the Private Wealth app or Online Banking, go to Pay, select Government payments, and select the payment you want to complete. The amount and reference details will be prepopulated.
- Choose a date and a participating Nedbank branch for your physical appointment.
You must physically go to the selected Nedbank branch on this date to capture your biometrics. Bring your booking confirmation and ID with you. Your fingerprints will be scanned and a photo will be taken.
The requirements are different for children under 18. Please consult the Department of Home Affairs' website for more information.
- Once your passport is ready, you will receive an SMS, and you can collect it from the branch you chose.
Participating Nedbank branches:
- Nedbank Arcadia Pretoria
- Nedbank Lakeview Office Park, Roodepoort Nedbank Sandown
- Nedbank St Georges Mall, Cape Town Nedbank Nelspruit
- Nedbank Durban North
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Setting cards for international use
Notify us of your travel dates to ensure your international transactions are not blocked. Use the Private Wealth app or Online Banking, select Cards from the menu and select Use card overseas for the card(s) you want to use while travelling.
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Order foreign bank notes
Order foreign banknotes on the Nedbank Private Wealth app or Online Banking. Order up to 60 days before your trip and choose delivery to major metros.
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Get a Nedbank Travel Card
Order a Travel Card on the Private Wealth app or Online Banking. Load up to 8 currencies at locked-in rates, pay safely worldwide and manage your card online. Get free swipes and no additional exchange fees on transactions. Easily top up your card during your trip.
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Enjoy 24-hour global concierge services
No matter where you are, it’s easy to enjoy exclusive offers, discounts and deals.
For our latest offers go to https://www.visa.co.za/en_za/visa-offers-and-perks/
Contact details:
Toll-free (South Africa only): 0800 991 556
International direct dialling: +44 207 136 8631.
Email: concierge@visasignature-ssa.com
Local airport lounge access
When you fly locally or depart from South Africa, you can get unlimited access to Bidvest Premier airport lounges for you and a guest with Dragonpass on the Visa Airport Companion app. Follow these steps to enjoy airport lounge access:
- Download the Visa Airport Companion app from your app store. Register your Private Wealth Visa Infinite Credit or Cheque Card details and get immediate access.
- Use the app to check which lounge is available at the airport you are travelling through and where it is located.
- To access the lounge, log in to the app, generate a QR code and present it at reception. You do not need wifi to log in to the app or generate a QR code.
Additional lounges at international terminals.
In addition to Bidvest Premier lounges, the following 3 airport lounges are accessible at the international terminals at OR Tambo (Johannesburg) and King Shaka (Durban):
- Mashonzha Lounge (OR Tambo)
- Shongololo Lounge (OR Tambo)
- Umphafa Lounge (King Shaka)
Only 1 guest is allowed per visit. This guest benefit is for the above 3 lounges only. Bidvest lounges do not include a guest benefit.
International lounge visits
Unlimited, free airport lounge access through the Visa Companion app, for comfortable travels.
- Free access to over 1 300 airport lounges for you and a guest. No additional card or registration is necessary.
- Additional guests are charged at US$32 each.
- Simply register your card on the Visa Airport Companion app to access these benefits.
Follow these steps to enjoy airport lounge access:
- Download the Visa Airport Companion app from your app store. Register your Private Wealth Visa Infinite Credit or Cheque Card details and get immediate access.
- Use the app to check which lounge is available at the airport you are travelling through and where it is located.
- To enter the lounge and get your guest access, log in to the app, generate a QR code and present it at reception. You do not need wifi to log in to the app or to generate a QR code.
Please also note the following:
- If you receive a renewal or replacement card, you will need to update your new card details on the app to get access.
- Secondary cardholders must follow the same process to get access, i.e. download and register their card on the app.
- If you have more than 1 Visa card in your name, you can add them all onto the app.
- If your lounge visit does not meet your satisfaction, you can log your experience via the app for feedback.
- You can also review the terms and conditions on the app.
Visa Infite benefits and claims.
Visa Infinite provides easy digital access to your benefits and claims wherever you are
Travel insurance
You and your family automatically qualify for medical emergency cover when you pay for your flights with your Private Wealth Visa Infinite Credit or Cheque Card or American Express® Card. To qualify, you must buy your tickets online or swipe your card at the airport or with a travel agent. Electronic transfers do not qualify for travel insurance.
What you get
Visa Infinite cards: US$2.5 million cover for South African residents under the age of 85.
American Express Cards: R3 million cover for qualifying individuals between the ages of 3 months and 74 years.
Visa Infinite card (Chubb Insurance)
How to download your travel insurance policy or terms and conditions
- Go to https://cardholderbenefitsonline.com/.
- Log in using your 16-digit card number.
- Select Certificate of Insurance or Terms and Conditions.
The certificate contains your policy number. The rest of the form is a blank, fillable PDF form that must be downloaded and completed.
For general enquiries and claims
Call 0800 467 467 (Monday to Friday, 09:00 to 17:00) or email chubbtravel@cdasolutions.co.za.
Emergency contact details
Domestic travel emergency: 011 722 5757
International travel emergency: Call International SOS who are available 24/7 on the following:
+27 11 541 1068 (English)
+44 208 762 8373
+971 253 6024
Claims contact details (non-emergency)
Email: creditcardclaims@crawco.me
Telephone: +27 (0) 11 722 5777
Summary of your cover with Chubb
| Benefit | Cover limit |
|---|---|
| Medical expenses | Up to US$2,500,000 |
| Evacuation and repatriation expenses | Up to US$2,500,000 |
| Travel accident | US$1,000,000 |
| Personal liability | Up to US$500,000 |
| Travel accident – eligible person(s) | US$50,000 |
| Travel accident – children 16 years and under | US$5,000 |
| Emergency dental treatment | Up to US$10,000 |
| Overseas legal expenses | Up to US$7,500 |
| Bail bond | Up to US$7,500 |
| Lost or stolen document assistance | Up to US$1,000 |
| Cancellation, curtailment or abandonment | US$7,500 |
| Missed departure (annual limit) | US$1,500 |
| Missed connection | US$500 |
| Delayed departure (outbound trip only, after 4 hours) | US$500 |
| Baggage delay (after 4 hours) | US$500 |
| Hijack benefit (maximum) | US$2,500 |
| Immediate family member to travel out if hospitalised | Economy return flight |
| Return home of children | Economy flight |
| Repatriation of mortal remains | Up to US$15,000 |
| Hospital benefit (maximum) | US$3,000 |
| Personal property | Up to US$2,500 |
| Money | Up to US$500 |
| Winter sports | Available in full policy document |
| Car hire collision damage excess waiver | Up to US$10,000 |
| Buyer protection (per incident) | Up to US$20,000 |
| Buyer protection – online purchases delivered damaged or not delivered | US$2,250 |
| Extended warranty (single item maximum) | US$20,000 |
| ATM robbery (limit per incident) | Up to US$700 per annum |
For more information, download your policy and terms and conditions.
American Express Bundle, Enterprise Gold and Platinum Cards (Bryte Insurance)
How to download your travel insurance policy
- Go to https://travelinsurance.brytesa.com/.
- If you have a Private Wealth bundle American Express® Card, select the Nedbank logo, or if you have an American Express® Gold or Platinum Card, select the American Express logo.
- Follow the steps and provide all the required information.
- You will receive an email with your policy documents.
To purchase optional top-up cover
- Go to https://travelinsurance.brytesa.com/.
- Select your top-up cover options and click continue. Pay for the top-up cover.
- You will receive an email with your policy documents.
For general enquiries and claims
Telephone: 0860 885 501 (South Africa) or +27 10 498 7852 (International).
Email: nedbanktravel@brytesa.com.
Emergency contact details
For emergency medical and related assistance contact Bryte Travel Assist 24/7 on +1 416 596 0002 (reverse call or call collect is accepted).
Claims contact details (non-emergency)
You can register and submit your claim online by going to https://travelinsurance.brytesa.com/claim. Alternatively, call 0860 885 201 or +27 10 498 7862.
Summary of your cover with Bryte
Nedbank Private Wealth American Express Bundle Card
| Benefit | International travel |
|---|---|
| Emergency medical expenses including terrorism | R3,000,000 |
| Medical evacuation, transport to medical centres, return to South Africa | Part of R3,000,000 |
| Personal property: Accidental loss of, theft of or damage to personal property (R500 a day) | R5,000 |
| Death or permanent total disability – excluding air travel (including terrorism) | R500,000 |
| Death or permanent total disability – insurance for air travel only (including terrorism) | R500,000 |
| Credit card balance | R10,000 |
| Bryte Travel Assistance Services – visit by a family member | Actual expense up to a maximum of R500,000 |
| Bryte Travel Assistance Services – return of stranded children | Part of R3,000,000 |
| Burial, cremation or return of mortal remains | Part of R3,000,000 |
| Coffin expenses | R10,000 |
| Baggage delay (delayed for more than 6 hours) | R3,000 |
| Travel delay (delayed for more than 4 hours) | R2,500 |
| Missed connection (no alternative transport available for more than 6 hours) | R2,500 |
| Hijack of a public transport carrier (more than 12 hours) | R7,500 |
| Total limit of all claims | R3,000,000 |
For more information, download your policy and terms and conditions.
You have the option to supplement the basic cover available to you. For information on the optional top-up plans, please contact the Bryte Customer Care Centre on 0860 885 501 or email nedbanktravel@brytesa.com to ensure that you have the appropriate cover in place.
For American Express® Gold and Platinum, please visit https://www.americanexpress.com/en-za/network/credit-cards/.
